Company:
The customer is a global engineering company, working with clients in the infrastructure, healthcare, and transportation sectors. Since 2009, the company has been a Ricoh customer, with 350,000 users printing documents on around 7000 multifunction printers (MFPs), including many equipped with preconfigured, cloud-based Streamline NX print management software and card readers to ensure document security.
Challenge:
To minimise disruption for users during the rollout of new IT equipment, the customer launched an internal initiative called “Pure Play.” Moving forwards, the company would only purchase solutions that supported plug-and-play implementation, enabling employees to simply connect devices to a power supply and the local network to start using them—rather than waiting on engineers to complete complex installation steps.

Solution and benefits:
The Ricoh European Technology Centre (ETC) developed a faster, more seamless onboarding process for new print devices. The true plug-and-play model minimises any impact on business operations at customer sites, eliminating the two to three hours of downtime caused by the previous installation process. Now, the Ricoh team completes all configuration and testing of MFPs before delivery to the customer, so users enjoy secure, high-performance print and scanning capabilities almost immediately after they connect the devices.


“The benefits of the new plug-and-play approach are considerable: reducing on-site disruption for customers, lifting environmental sustainability, improving product quality, and driving cost savings.”
Simon Wilson
Team Leader, Professional Services Dept, Ricoh European Technology Centre