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Global ecommerce Company

Revolutionising the in-store shopping experience with automated purchasing technologies

One of the world’s largest e-commerce retailers works with Ricoh to launch a smart store with no tills, automated payment, and no queues.

To deliver this radically new, ultra-convenient shopping experience, the company engaged The Ricoh Service Advantage Team. Ricoh experts help to configure, continuously monitor and, if required, repair the technologies underpinning the new store.
To get up to speed with the sophisticated mix of cameras, sensors, gates, AI solutions and supporting IT infrastructure, the Ricoh team took part in a comprehensive six-week training programme. Ricoh engineers gained hands-on experience and an in-depth understanding of all of the store technologies. Following this initial orientation, Ricoh worked closely with the company to condense the training programme into one and a half weeks, to enable Ricoh to rapidly scale up its field service support for the company’s proprietary solutions. 

Ricoh also established a dedicated maintenance hotline through The Ricoh Service Operations Centre, enabling store associates to raise tickets for repairs or new installations. Based in Warsaw, Poland, this dedicated call centre operates 24/7 every day of the year, to ensure issues are resolved as soon as they occur.

  • Challenge: Digital workflows and processes
  • Industry: Other
  • Business size: Large business
  • Service Line: Service Advantage

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