Global ecommerce Company
Global ecommerce Company

CASE STUDY

Revolutionising shopping with automated purchasing technologies

Ricoh helps one of the world’s largest e-commerce retailers launching a smart store with no tills, automated payment, and no queues.

To achieve its objectives, the company selected a Ricoh Smart Locker solution, incorporating networked locking and centralised locker management software. The Smart Locker System enables the company to allocate personal storage in a dynamic, agile way: workers request and administrators assign lockers for the duration of shifts, then re-allocate for the next rotation—ensuring every worker enjoys access to secure personal storage.

To use the lockers, employees simply present an electronic radio frequency identification (RFID) card to a branded access terminal or operate the locker directly at the locker door. Meanwhile, built-in management software records all transactions and provides an audit trail to help improve site security. With the Ricoh solution, the company also has the option to retrofit existing storage with smart capabilities and integrate it into the networked locking system—ensuring all site areas benefit from improved visibility and control.



"We’re always on the lookout for new ways to harness the latest developments in technology to create innovative products and deliver world-class service to consumers. Ricoh plays a key part in helping us to achieve this."

Company Spokesperson



Summary

  • Challenge: Digital workflows and processes
  • Industry: Other
  • Business size: Large business
  • Service Line: Service Advantage

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