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Digital workflow helps lubricant manufacturer enhance customer service.

65% reduction in administrative workload thanks to DocuWare

Flexilube, based in South Africa, is a leading independent manufacturer of lubricants. In its continuing quest for quality, Flexilube recently digitised its sales order process. The new digital workflow has streamlined administration and is delivering real  advantage. Recognising that a digital workflow would raise quality standards, Flexilube asked Ricoh to re-engineer its sales order process. 

Ricoh implemented a digital workflow using DocuWare & OL Connect that drives everything from order validation, to delivery and invoicing. The new sales order system provides an automated end-to-end workflow. Digitisation has streamlined order processing, saving time and reducing the administrative workload by more than 65%. Orders are now fulfilled more quickly, improving customer satisfaction. And, with every order digitally documented, Flexilube has full visibility of its entire order pipeline.

We continually enhance our products and manufacturing methods, but our administrative processes were less efficient. Ricoh helped us to drive change, implementing innovative digital workflows that are allowing us to push sales instead of paperwork.

Irene von Knoblauch-Dreyer Managing Director


  • Challenge: Digital workflows and processes
  • Industry: Other
  • Business size: Small & Medium Business
  • Service Line: Production Printing

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