Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here

Flexilube

Flexilube, based in South Africa, is a leading independent manufacturer of lubricants. In its continuing quest for quality, Flexilube recently digitised its sales order process. The new digital workflow has streamlined administration and is delivering real  advantage. Recognising that a digital workflow would raise quality standards, Flexilube asked Ricoh to re-engineer its sales order process. 

Ricoh implemented a digital workflow using DocuWare & OL Connect that drives everything from order validation, to delivery and invoicing. The new sales order system provides an automated end-to-end workflow. Digitisation has streamlined order processing, saving time and reducing the administrative workload by more than 65%. Orders are now fulfilled more quickly, improving customer satisfaction. And, with every order digitally documented, Flexilube has full visibility of its entire order pipeline.

  • Challenge: Digital workflows and processes
  • Industry: Other
  • Business size: Small & Medium Business
  • Service Line: Production Printing

Related case studies

  • B&M

    B&M

    Retailer B&M sustains business growth and productivity with digital document management solution.

  • GAM Case Study

    GAM

    Ricoh implemented a digital solution that automated the capture and distribution of business critical documents. To reduce investment costs and simplify handling, the new digital process utilises GAM’s existing multifunctional imaging systems.