Ricoh IT Services deploys a business intelligence solution based on the Microsoft Azure data platform
Rapid business growth at this global financial services firm meant existing systems and processes for accessing information were no longer fit for purpose. With the help of Ricoh Data Analytics, the company has significantly increased the speed at which data is gathered and analysed, as well as the accuracy of the data. This has dramatically improved the quality and effectiveness of business intelligence, enabling the firm to unlock the power of data and analytics for more productive and profitable decision making.
The CIO of the firm translates clearly the impact that the solution has on day-to-day business productivity and their ability to deliver results:
“The UK CEO was asking some very specific questions about how we structure certain types of deals and what that meant for profitability. Analysts were able to answer within 12 hours and come up with the insights the CEO needed. Before it would have taken a couple of weeks and we wouldn’t be very confident about the numbers. We’ve had several very positive stories like that, that demonstrate what the Ricoh solution is doing for the business.”
- Challenge: Customer Engagement
- Industry: Financial Services
- Business size: Large business
- Service Line: Workplace Services
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