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Digital centralisation helps bank improve partner and client services

Ricoh’s Hybrid Mail solution automates mission-critical workflow

DZ BANK is one of the largest commercial banks in Germany and the central institution of the German cooperative financial network, comprising around 850 independent banks. Ricoh helped DZ BANK implement a digital mailing solution that enables staff working in local cooperative banks to upload customer letters to a centralised portal for approval, print and distribution. 

The Hybrid Mail system, which is powered by OL® Connect from Objectif Lune, has reduced local administration, saving time and money. The solution enabled DZ BANK to continue serving customers’ needs during the Coronavirus pandemic. The digital workflow ensured business continuity by allowing bank employees, working from home, to process and distribute financial correspondence, without compromising security.

“Ricoh’s Hybrid Mail solution proved invaluable during the COVID-19 pandemic. Manual processing simply would not have been sustainable. By providing remote access to centralised print and mail services, it enabled staff to work from home.”

Vagios Dagakis Group Head, Mail and Document Services


  • Challenge: Mobile & Flexible working
  • Industry: Financial Services
  • Business size: Large business
  • Service Line: Production Printing

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