Long established as a leader in the print sector, Ricoh Europe has broadened its focus in recent years, offering digital workspace, automation, cloud computing, cybersecurity solutions, and more. To manage purchasing, the operating companies relied on a mix of processes and solutions, and the largely manual workflows carried various drawbacks.
To develop the new process, Ricoh Europe looked for a solution that would minimise manual working and integrate seamlessly with its main ServiceNow workflow management platform. The company found the ideal tool close at hand: DocuWare, which it already used to archive millions of documents. Using DocuWare, Ricoh Europe designed and rolled out the new approach across 18 operating companies and its head office.
"Our new approvals model keeps the process moving forward. If a buyer knows that their line manager will be out of office, they can delegate responsibility for approval to someone with equivalent authority to prevent any delays"
Lisa Tomkinson, Functional Analyst, Document Management
