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CASE STUDY

Omnichannel e-commerce solution is critical to retailer's success

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Dynamic platform integrates with ERP, logistics, warehousing and stores

DIA is a Spanish multinational retail company that specialises in the distribution of food, household and personal care products. 

Ricoh managed DIA’s e-commerce project using agile SCRUM-based project management processes to further develop the resource. New features are developed in short three-week SPRINTS which ensure focus and reduce time to market.


“Our e-commerce platform helps us to stand out from the competition. It provides an immersive shopping experience which drives increased customer satisfaction and loyalty.”

Diego Sebastián de Erice, eCommerce Director, DIA


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Summary

  • Challenge: Customer Engagement
  • Industry: Food & Beverage, Retail
  • Business size: Large business
  • Service Line: Workplace Services

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