Omnichannel e-commerce solution is critical to retailer's success
Dynamic platform integrates with ERP, logistics, warehousing and stores
DIA is a Spanish multinational retail company that specialises in the distribution of food, household and personal care products.
Ricoh managed DIA’s e-commerce project using agile SCRUM-based project management processes to further develop the resource. New features are developed in short three-week SPRINTS which ensure focus and reduce time to market.
“Our e-commerce platform helps us to stand out from the competition. It provides an immersive shopping experience which drives increased customer satisfaction and loyalty.”
Diego Sebastián de Erice, eCommerce Director, DIA
- Challenge: Customer Engagement
- Industry: Food & Beverage, Retail
- Business size: Large business
- Service Line: Workplace Services
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