CUSTOMER STORY
Logistics provider streamlines fulfilment with innovative integrated print
The Company:
Arvato provides supply chain management, logistics, fulfilment, and transport management services, specialising in the healthcare, fashion, technology, and publishing industries. Headquartered in Gütersloh, Germany, the company operates more than 100 sites globally, including over 70 fulfilment centres in the EMEA region.
Challenge:
To process huge volumes of e-commerce orders efficiently for clients, Arvato embraces automation and robotics across its fulfilment centres. One critical step in the dispatch process is the production and packing of shipping documents, invoices, and user manuals. To streamline these steps and minimise manual work, the company aimed to integrate high performance printing solutions into the order fulfilment process.
Solution & Benefits:
How has Arvato improved logistics fulfilment with Ricoh?
Arvato partnered with Ricoh to co-create an integrated logistics and print workflow that combines high speed mono printers with a finishing unit that inserts shipping documents directly into packages. Rolled out at multiple sites across Germany, the end-to-end solution enables Arvato to fulfil e-commerce orders faster, and with minimal manual effort, freeing staff for more valuable tasks. The streamlined process ensures the company can manage peak periods such as Christmas and Black Friday, without risk of bottlenecks.
Solutions & services provided
- Solution design and systems integration
- High speed mono sheetfed printers
- Spare parts, consumables, user training
- Responsive 24/7 support services
“With Ricoh, we have co-created a print solution that is tailor made for a demanding, dynamic logistics environment. Our collaboration will help us to speed up processes and improve our clients’ customer experience in e-commerce. Together, we can provide high quality of service to the retailers that rely on us.”
Tobias Hoffmann
Director, Operations, Arvato
