CUSTOMER STORY
Port authority keeps passengers and cargo moving with streamlined document management
Company introduction:
The Balearic Islands Port Authority (Autoritat Portuària de Balears, APB) manages the ports of Ibiza, Palma, Alcudia, Mahon, and La Savina. Part of the Spanish Ministry of Transport and Sustainable Mobility, APB processes the movement of 16 million tonnes of cargo and 9.4 million passengers every year.
Challenge:
To keep cargo and passengers moving smoothly through the Balearic ports, APB relies on swift access to information. However, the organisation previously relied on slow, paper-based administrative processes. For example, employees spent hours locating files, and physical documentation took up huge amounts of storage space. As part of a wider government initiative to boost agility, efficiency and sustainability, APB looked to replace time-consuming manual working with streamlined paperless workflows.
Solution and benefits:
APB partnered with Ricoh to develop and implement ePorts, a tailored document management platform built on Hyland Alfresco that simplifies administrative processes and enables paperless working. The solution integrates seamlessly with APB’s existing systems, including its electronic signature tools, ensure compliance with security regulations, and frees up storage space. The adoption of ePorts is a major step forward in APB’s digital transformation and enables employees to locate files rapidly in a central document repository.
"One of the main benefits of ePorts is that it helps us to support the management team’s business approach and the work of the person in charge of document management, as well as to improve the Document Management System and its integrated processes on an ongoing basis.”
Javier Segovia
CIO, APB
