Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here


Printing at ABN AMRO was frequently problematic, leading to a high volume of calls to the IT helpdesk. The bank saw an opportunity to solve this problem and, at the same time, make document management fast, secure and efficient. To enable this optimisation to happen, Ricoh collaborated with IBM, which is responsible for ABN Amro’s outsourced IT infrastructure including desk-side services and service-desk. ABN AMRO has substantially increased employee and customer satisfaction, resulting in higher productivity at lower costs.

"Ricoh, in collaboration with IBM, continues to encourage us to increase our cost effi ciency, while employees get modern resources which help them serve customers faster and more securely." Harry Heijes, Head of EUS, ABN AMRO

  • Challenge: Digital workflows and processes, Information Security, Governance and compliance
  • Industry: Financial Services
  • Business size: Large business
  • Service Line: Managed Document Services

Related case studies

  • Caisse d'Epargne

    Caisse d'Epargne

    Ricoh implements innovative scanning solution to improve Caisse d’Epargne's document workflow and reduce admin time.

  • Leading Retail Bank

    Leading Retail Bank

    Ricoh's print management solution streamlines document workflows and improves customer communications for retail bank.

  • Leading Insurance Company

    Leading Insurance Company

    Ricoh helps leading insurance brokerage company transform its document processing, reducing administration time by 70%.