Printing at ABN AMRO was frequently problematic, leading to a high volume of calls to the IT helpdesk. The bank saw an opportunity to solve this problem and, at the same time, make document management fast, secure and efficient. To enable this optimisation to happen, Ricoh collaborated with IBM, which is responsible for ABN Amro’s outsourced IT infrastructure including desk-side services and service-desk. ABN AMRO has substantially increased employee and customer satisfaction, resulting in higher productivity at lower costs.
"Ricoh, in collaboration with IBM, continues to encourage us to increase our cost effi ciency, while employees get modern resources which help them serve customers faster and more securely." Harry Heijes, Head of EUS, ABN AMRO
- Challenge: Digital workflows and processes, Information Security, Governance and compliance
- Industry: Financial Services
- Business size: Large business
- Service Line: Managed Document Services