Redefine the technology challenge you’re facing and don’t be afraid to try new approaches that keep employee needs at the forefront.
Ultimately, technology can only be part of the solution when the focus is firmly on helping employees perform their roles as effectively as possible.
Rather than sticking with the same tired approach, try working with a trusted technology partner that really gets under the skin of your business, aligns culturally, and takes a long-term view to elicit novel, exciting and unexpected approaches. Taking the time to build relationships based on trust and identifying a collective goal is vital to create real value for employees.
For example, here at Ricoh Europe, we recently worked with a retail client whose siloed IT team was hampering employees’ willingness to approach them. This resulted in a build-up of day-to-day frustrations. We helped to restructure the office layout and brought IT front-of-house to create a ‘concierge’ service for workers. This more proactive IT-employee relationship transformed the way that IT provided services on a global scale, and allowed workers to deliver more tangible and fulfilling work across the business.
In short, it's about keeping an open mind and trying to understand what the problem is, before jumping to solutions.