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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
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Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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customer and employee engagement
Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

Our Service Delivery Model


Our five stage adaptive process provides the framework for how we work together. Our delivery model has been designed to help you get the most out of our engagement. It is structured to ensure that we consider your organisation as a whole, rather than simply your immediate requirements, so that the solutions we suggest work in harmony with the rest of your business.

  1. Understand

    Ricoh will work closely with your internal team to gain a solid understanding of your business and technical infrastructure, along with your goals. Together we’ll analyse your strategic plans, financial objectives and critical information processes.

  2. Improve

    We’ll then develop an actionable plan that focuses on enhancing the processes and infrastructure that are needed to achieve your overall objectives. At this stage we also identify realistic metrics and the key performance indicators that we’ll use to measure success.

  3. Transform

    Now it’s time to deploy your service. We work in partnership with your team to implement the chosen solution and will assist with strategies to help your employees more easily adopt the changes. We’ll also start to monitor how your employees are responding to the new processes and workflows.

  4. Govern

    At this point, we’ll start to actively monitor the improvements we’ve implemented. We’ll use management tools to measure the success of the new infrastructure or processes and will report back about performance against the metrics we defined earlier in the project.

  5. Optimise

    This phase is about continuous improvement. Businesses go through continuous changes, and new technologies emerge every day. Here we ensure that the solutions we’ve implemented remain fit for purpose as your organisation changes and grows.

Our Approach Diagram
Partnership

Throughout the process, we’ll work closely with you to ensure that we understand your business, your trajectory and your goals. We will learn how your organisation works, collaborates and shares information, as well as how you work with your customers and business partners.

We will focus on getting to know your managers and employees, as the ongoing success of any programme lies with them. And we’ll work closely with your teams to establish the tools and information that will benefit them best.

Our partnership approach means that we:

  • Gain an understanding of your business processes and how you work
  • Get to know your workforce so that we can understand their day-to-day information challenges
  • Ensure that the solutions we design and implement are tailored to meet both employee needs and business goals
Project Management

Ricoh Project Managers can work as an extension of your staff to help successfully implement the recommended solutions. With a solid understanding of your business, they will apply best practice project management methodology to ensure that your programme delivers on its goals.

Our experienced project managers are here to:

  • Provide structure for project organisation and governance to ensure success and the timely handling of issues and risk
  • Provide a framework that improves efficiency and facilitates timely project completion
  • Utilise a common set of familiar project management tools so that delivery is consistent across your organisation
  • Track, measure and communicate progress on project milestones and deliverables

Service Management

Ricoh’s service management methodology is based on the ITIL (Information Technology Infrastructure Library) standard, which focuses on aligning IT services with business needs.
Once your solution is implemented, our Service Managers can assume day-to-day responsibility of your programme. They will work closely with your internal teams to govern, measure and optimise your solution to ensure that the focus remains on achieving your business goals.

Our service managers will:

  • Provide a single point of contact for country, regional or global reporting
  • Follow a central governance process, so that you and your stakeholders always know what to expect
  • Ensure that Service Level Agreements are adhered to at all times

Global Service Delivery

The Ricoh Global Services team provides standardised end-to-end solutions for customers in countries and territories worldwide. With over 30,000 service delivery professionals in our employ, we’re here to offer a consistent global service standard at a local level.
Global Service Delivery