When Stadtwerke Solingen’s in-plant print centre reached maximum capacity, Ricoh suggested an innovative solution. Transactional print was outsourced to Ricoh’s European Document Centre. Ricoh added value, printing colourful trans-promotional messages on the customer-facing documents and pre-sorting them to take advantage of discounted mail rates.
"Ricoh understood our situation and offered a flexible, cost-saving solution. We can continue to maximise use of our in-house print facilities whilst outsourcing overflow demand to Ricoh’s European Document Centre." Marc Nothen Stadtwerke Solingen
- Challenge: Governance and compliance, Information Security, Customer Engagement
- Industry: Government
- Business size: Large business
- Service Line: Business Process Services, Production Printing