NWF Fuels, one of the UK’s top three distributors of fuel products, found its credit control print and post operation increasingly costly and inefficient. But after deciding to a use an outsourced
Ricoh Business Process Service, NWF Fuels has cut debtor days by 30 percent, improved cash flow by £11m and even turned a functional expense into a revenue-generating service.
“Credit control is a critical part of our business - it is how NWF Fuels gathers revenue and ensures the business can operate. Ricoh has delivered a great outsourcing service for us which makes the process faster, more efficient and more cost effective. It is that added value that Ricoh brings to the table - like showing us how to make a basic function generate revenue - that makes the Ricoh service transformational.”
David France, Credit Control Team Leader, NWF Fuels
