Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here


B&M is a fast-growing variety retailer, with more than 600 stores in the UK.

Employing over 28,000 staff, the organisation serves more than four million customers every week. While the business has grown quickly, B&M has also suffered from a Human Resources headache: the speed of on-boarding new staff meant the process could not keep pace with the retailer’s dynamic rate of expansion. Ricoh DocuWare, a cloud-enabled document management software system, has enabled the business to operate and expand at the pace it wants to. It continues to increase its store numbers in the UK, and at peak periods might need to take on several hundred people per week. DocuWare plays a key role in ensuring B&M’s people remain productive and agile.

  • Challenge: Digital workflows and processes, Governance and compliance, Information Security
  • Industry: Other
  • Business size: Large business
  • Service Line: Managed Document Services, Business Process Services

Related case studies

  • JLL


    Ricoh led JLL through a radical redesign of its work environment and work practices. Ricoh’s solution, which encompassed design, technology and services, transformed JLL’s workplace. Ricoh also applied its marketing know-how to the project, developing a campaign to promote the new services and helping JLL to create a more engaging and inspirational look for the workplace.

  • Business Services - Case Studies - Vodafone


    Ricoh partners with Condeco to help enhance Vodafone’s workplace transformation