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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
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Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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customer and employee engagement
Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

End-User Device Support

Ricoh can provide a desktop or device environment which is enhanced by centrally provisioned software services such as Microsoft O365 and security. Utilising a comprehensive set of managed service capabilities, we balance the need for fast and agile digital services with the stability that’s required by in-house business critical applications and services.

Features

  • Access to SaaS based applications and storage
  • Secure cloud-based identity management
  • Self-service on-demand provisioning and application delivery
  • Tailored configurations for different applications and user groups across a wide range of locations
  • Context driven analytics services
  • Ability to procure device, software and managed services as a /user
  • Subscription bundle

On-site Support

A highly reliable and efficient IT infrastructure is the foundation of a successful business. No matter how small the problem, faults in your hardware or software can prove extremely disruptive to normal business operations, especially when they aren’t dealt with immediately.

When any part of your infrastructure malfunctions, you want to know your staff can return to full productivity without delay. Ricoh’s team of vendor accredited field engineers, infrastructure and hardware specialists are able to provide around the clock support and essential repairs in the shortest possible timeframe.

Delivering on-site support for an organisation demands a precarious balance of staffing, equipment stocking, management of skill profiles and availability to complete on-going projects. To remove the burden of resourcing and costs, Ricoh offers a comprehensive field engineering service.

  • We guarantee an engineer on site, in accordance with an SLA designed to suit your business
  • Our team of field engineers are all vendor-accredited and trained to the most recent industry and manufacturer standards. This allows them to offer immediate critical specialist care and support
  • Ricoh’s technical team is able to offer the necessary support to customer sites based across Europe and Globally
  • The team is equipped to repair almost any issue, whether it be hardware or infrastructure related
  • We offer “TechBar” services where there is a requirement for several engineers on site

Lifecycle Services

With extensive experience in software distribution and configuration management, we ensure the quality of your updates prior to implementation to minimise any risk to mission critical services.

Our centrally managed, redundant and highly available managed workplace services provide a comprehensive configuration, change, life cycle and vulnerability management service that ensures your environments always remain up to date and secure. Whichever desktop or device platform you use, we can customise it to suit your environment. We also test each update before we deploy it to minimise risk.

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