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Service Operations Centre

In today’s fast-paced and competitive market, it’s imperative that IT systems remain available and protected around the clock. Capacity and security issues need to be proactively identified and resolved before they impact on business growth and IT systems need to be agile and able to respond to shifting priorities. Ricoh’s Service Operations Centre provides Remote Infrastructure Management Services 24/7, 365 days a year. Our experts provide reliable management of your business-critical IT infrastructure, ensuring system availability, efficiency and security for your organisation.

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Key features & benefits

Flexible services whatever your requirements
The service combines industry-leading toolsets, processes and skilled resource to ensure system availability, security and integrity. The Ricoh support team operates 24 hours a day, 365 days a year and the service manages all major vendors of server, storage, network and cloud-based infrastructure. Remote Infrastructure Management gives you access to a broad range of skillsets and deep technical expertise without having to hire additional internal resource, providing total cover whatever your needs today, or in the future.

Proactive monitoring, availability and technical support 
The Ricoh Service Operations Centre provides proactive monitoring, technical support and management, to ensure your IT system’s smooth and consistent performance. The team identify and resolve any technical or security issues before they impact on your business, as well as handling patching, system updates and configuration. We work quickly and efficiently to provide you with total coverage, at all times.

Single point of contact 
Faced with an ever-growing array of suppliers, software and systems, when IT teams want to resolve an issue or adapt in order to prevent one from happening in the future, it can be hard to know where to start. Consolidating your IT system monitoring and management down Ricoh will give your IT team a single point of contact they can reach out to, no matter what challenge they face.