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Smart Hands

Extend your IT presence with Smart Hands

RICOH Smart Hands is a flexible IT service. There when you need them, our technicians will react quickly to your IT needs, extending your presence and keeping your operation running. Our certified field technicians can be relied upon to install equipment, update firmware, run updates and resolve hardware issues. Communicating with our Centre of Excellence, they have access to diagnostic facilities and expert guidance.

With more than 80 years’ experience, Ricoh is of the world’s leading technology service providers. We have an established EMEA-wide operation that delivers a wide portfolio of IT support services. Indeed, our Smart Hands service offers access to nearly 5,000 certified service technicians and comprehensive support services, including helpdesk management, remote diagnostics, field engineering, parts management, reporting and billing.

Key features & benefits

Extending your IT presence with RICOH Smart Hands will improve service uptime and enhance client satisfaction. Our trained staff can perform a variety of onsite support services, including custom installations, equipment upgrades and troubleshooting. With nearly 5,000 dedicated technicians on hand and our Centre of Excellence providing expert guidance, you can be assured of fast and effective support.

  • Trained IT staff on hand when and where you need them
  • Expert guidance from our Centre of Excellence
  • Increase agility, improve uptime and enhance satisfaction
  • Services include installation, upgrades and troubleshooting
  • EMEA-wide operation with nearly 5,000 certified technicians
  • Certifications include A+, Net+, MCSE, Security+, Mobility+ and ITIL

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