Solutions business has become a major activity for Ricoh. The fiscal year, closing March 31st, 2003, has proven that together with a shift to MFPs and increased sales of printing systems, the demand for userware and document management has grown. Ricoh's success in the solutions business predominantly stems from the direct approach to its customers. In line with the mission to be the world's no. 1 in customer satisfaction, Ricoh directs its focus entirely to its customers.

The focus on customer satisfaction is also visible in the emerging user trend, which enhances productivity in the workplace. In addition, users nowadays have a strong demand for colour-based information. These trends are at the crossroads for Ricoh's solutions business, which not only answers these demands, but also extends into total document management.

"The rapid developments in today's business society requires to meet with our customers in their own territory," explains Peter Van der Kaag, General Manager of Ricoh Europe's Corporate Communication Division. "We will strongly increase our local presence with solutions activities, so we can be an on-site partner for our exisiting as well as future clients."