To provide a consultancy development service and 3rd level support for Ricoh Head Office applications.
- Consult with stakeholders of new application developments from the very start to ascertain a prioritised set of requirements ready for development.
- Provide comprehensive XPages & Javascript knowledge to the Development team and help develop skill set of the other team members.
- Ensure developments are prioritised and developed to meet/exceed the customer’s expectations.
- Seek to continually improve the effectiveness and efficiency of existing Lotus Notes applications.
- Keep informed as to present and emerging Lotus Notes technologies.
- 3rd level Lotus Notes Application support for approx 18,000 user base throughout EMEA via escalation from local/regional 1st/2nd level support teams.