European Technology Centre

The European Technology Centre in London, which formally opened in October 2007, reflects our vision of being ‘closer’ to our customers and forms part of the Group’s global network of Technology Centres present in Japan, Singapore, China and the USA.

This Technology Centre enables Ricoh Europe to enhance its relationship with major international clients, including Fortune Global 500 customers. The European Technology Centre has been designed to facilitate discussions with CIOs, to explore new strategic document management solutions and how they can best be deployed. This new facility enables you to benefit from the Technology Centre’s vast expertise and ability to create highly-sophisticated IT architectures. Combined with tailored end-to-end document management solutions, this ensures maximum optimisation of customers’ capital investment in technology and value-added services.

The Technology Centre is organised around seven key areas, four in London, United Kingdom and three in Düsseldorf, Germany. It works and liaises closely with various internal and external stakeholders, partners and suppliers to understand current and future customer-issues as well as promote the efficient sharing of Group developments and innovations across the world through the global Ricoh Technology Centre network.

Planning and Customer Experience Department

• Technical Planning and Promotion of the Centre
• Managing the Technology Centre customer visits, ensuring a flawless customer experience and representing the ‘Voice of the Customer’ through constant feedback and close customer interaction
• Hosting and managing customer-focused future Ricoh technology events
• Building and developing Technology-based Alliances

Technology Consultancy Department

• Consultancy and pre-sales solutions support for Fortune Global 500 (FG500) and Super Major Accounts (SMAs) clients

Customer Projects Department

• Delivering customer solution projects for Fortune Global 500, Global and Super Major customers
• International deployment of solutions

Solutions Engineering Department

• Managing the customisation process
• Detailed engineering support
• Supporting the company’s Intellectual Property Rights Strategy

Solutions Development Department (based in Dusseldorf)

• Developing European Solutions
• Managing and supporting Ricoh’s Technical Partner Developer Programme (RiDP)
• Supporting all RiDP events

Quality Testing Department (based in Dusseldorf)

• Quality Assurance Testing
• Developing and managing the RiDP partner quality programme management

Product Safety/Standards Department (also based in Dusseldorf)

• Compliance
• Standards development